Privacy Policy

Introduction

ReturnRider ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Delivery and pickup addresses
• Payment information
• Account credentials

Location Information

With your permission, we collect real-time location data to enable pickup and delivery services, driver tracking, and to improve our services.

Usage Information

We automatically collect information about how you use our services, including:

• Device information (device type, operating system)
• App usage data and interactions
• Log data (IP address, access times)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you service-related communications
• Match customers with drivers
• Provide customer support
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• With Drivers: We share necessary information (name, pickup location, package details) with drivers to fulfill pickups
• Service Providers: We work with third-party service providers who perform services on our behalf
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: Information may be transferred as part of a merger or acquisition

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account
• Opt out of marketing communications
• Disable location tracking (note: this may limit service functionality)
• Request a copy of your data

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You can request deletion of your account at any time.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@returnrider.com
Phone: 1-800-RETURNS